Frequently Asked Questions
Delivery and Returns:
Are your orders sent in plain packaging?
Yes all orders are sent out in unmarked packaging for your discretion, giving no indication of what is contained inside. Within that unmarked bag all jewellery is packaged in beautiful Affinity gift boxes.
Can I change my delivery address after I have made my order?
Yes we can amend your delivery address as long as we have not dispatched your order yet, please email firstname.lastname@example.org with your request.
Does engraving on a ring affect the returns policy?
Yes, as this has now been customised at your request. So we can only offer a 30 day exchange for a customised product.
How long does it take to get my order?
80% of our wedding rings are manufactured and delivered in 3-5 days, others are manufactured within 2-3 weeks. All diamond rings are manufactured within 14 days. After making all your selections on the product page under the 'Options' section you will be able to see the estimated delivery in green underneath the price, so you know a timescale of delivery before placing your order. We always try to deliver before or on the estimated delivery date.
If you do need your order for a specific date then please get in contact with us and we will do all we can to meet your request.
How much is delivery?
For orders under £100 - Delivery is free by First Class post or Recorded Delivery, £5.95 for Special Delivery before 1pm and £7.95 for Special Delivery before 9am.
For orders of £100 to £200 - Delivery is £5.95 for Special Delivery before 1pm and £7.95 for Special Delivery before 9am.
For orders over £200 - Delivery is free by Special Delivery before 1pm or 9am.
For all orders - Collection in store is free.
What is your return policy?
Orders purchased can be returned within 30 days for a full refund or an exchange. (This excludes items made or ordered specifically to your requirements and personalised items.)
Just make sure that the product is in its original packaging and accompanied by proof of purchase and return the unworn item to us within 30 days.
Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.
To return your item, please download the returns form from our website and follow the instructions.
How much is engraving for the inside rings?
The cost of engraving is £25 per ring.
Do I need to book an appointment to come in store for wedding/engagement rings?
No you don't need an appointment to come and visit us in store, but we suggest you book one if visiting us at busier times such as at the weekend so that there is someone ready for you and you are not kept waiting at all. You can book an appointment by giving us a call on 01268 833 393 or emailing us at email@example.com.
Are all your products hallmarked?
Yes all our products are hallmarked, stamped at the Birmingham Assay Office. The marks included are:
Sponsor's Mark: The registered mark of the company that submitted the article for hallmarking,
Fineness Mark: Tells you the precious metal content, expressed in parts per thousand,
Assay Office Mark: Tells you which Assay Office tested and hallmarked the article.
Can I order over the telephone?
We are unable to take any payments over the phone for security reasons, but we will happily create your order at this end over the phone for you. We can then email you an online link to your tracking page where you can then pay the balance of your order online.
Why are your prices so much lower than other high street and internet jewellers?
We manufacture all of the jewellery in our own workshops, so we are able to offer them at the best possible price. We essentially offer a trade price to the public. We manufacture a lot of other jewellery for other jewellers in the UK which may be why you have seen the same product with a competitor at a higher price. You have basically come to the source by coming to Affinity Jewellers.
What are the opening hours of your Rayleigh store?
Our Rayleigh store is open Mondays to Saturdays, 10am to 5pm.
Does my order come with a valuation?
Yes we send out a valuation with every order which you can use for insurance purposes.
Why is the price different today online than yesterday/last week/last month?
The price of precious metals and diamonds fluctuate, so our prices are updated twice a day in line with the precious metal rate, to ensure you always get the best possible price.
Is it possible to get a valuations for other jewellery not made by Affinity Jewellers?
Yes we do valuations, for example for insurance purposes. This cost is £35 per item.
How do I know if you have received my order?
We will send you an Order Confirmation email within a few hours of you placing your order online. This will also give you a link to track your order on our website so you can check on its progress at any time. We will also send you an email the day we dispatch your order to you so you will know when to expect delivery.
Do you carry out jewellery repairs on non Affinity products?
Yes we are able to repair jewellery, please contact us on 01268 833 393 or firstname.lastname@example.org to discuss your requirements.
What way round should I wear my Pear shaped ring?
There is no right or wrong way or strong tradition on which way the Pear diamond should face, so wear it however you prefer. Many wearers feel it is more flattering to the fingers with the diamond pointed towards the fingernails as this provides a slimming look for the fingers.
What information shall I include on my Shaped Pack form?
Your ring will be designed from the information provided on the sheet, so please include as much information as you can. If you have seen a ring on our website please include the product number and your preferences. You can also include images of other rings you have seen online, a drawing of what you would like, or even a detailed description including preferred metal, width (we would recommend same width as engagement ring) diamond size, colour and clarity etc.
Why is the 3d scan of my ring shorter than the designed ring?
The green image will show your ring as being shorter than the design we have created because we have removed this part of your ring from the 3d scan.
The design however perfectly matches the depth of your ring in every way, and this removed part should be ignored.
When 3D scanning your ring, we hold the ring with tweezers to ensure it can be scanned steadily, but the tweezers are including in the final output scan.This then needs to be removed, which is why the 3d scan of your ring has a piece missing at the bottom.
What are the monthly birthstones
January - Garnet
February - Amethyst
March - Aquamarine
April - Diamond
May - Emerald
June - Pearl, Alexandrite
July - Ruby
August - Peridot
September - Sapphire
October - Tourmaline, Opal
November - Topaz, Citrine
December - Tanzanite, Zircon, Turquoise
What do 'the 4 C's' mean?
The 4 C's are the four criteria for evaluating a diamond: colour, clarity, cut, carat (weight in carats). Together they make up the quality and the value of a diamond.
Do you manufacture in mixed Golds?
We do not manufacture in mixed golds I am afraid, we find the two tone effect does not keep its finish and over time they blend into one. We offer a 3 year guarantee on our rings, and cannot guarantee this type of ring will keep its finish unfortunately.
Do you manufacture in Silver?
Yes, we do manufacture in 925 Sterling Silver.
What does carat weight mean?
Carat weight refers to the actual weight of the diamond, when weighed on scales. The total carat weight shown refers to the total weight of all the diamonds within the design. We state the separate carat weight of each stone within the design, in the details tab. The larger the carat weight of the stone, the wider millimetre size of the stone will be.
What is the difference between a medium and heavy ring in the 'width' selection?
The difference is the thickness or the depth of the ring. So the heavy ring is thicker than a medium ring, and therefore heavier in gram weight. After you have made your width selection in the 'Options' section you can see what the mm thickness is under the 'Details' section.
How do I take advantage of your complimentary cleaning offer?
We provide 1 complimentary clean, polish and rhodium plating for your purchase as part of our aftercare package within the first year.
This can be organised by bringing your ring to store, or posting your item to us by using the returns form link:
Postage will be charged for items sent back to you, so please check with us the postal charge before sending your jewellery to us.
Please contact us for details of our Standard and Premium Care Packages.